Member Engagement Officer

London/Hybrid

< Careers

Position


Member Engagement Officer

Reports to


Head of Membership

Salary


£32,000 - £36,000 per annum

Location


Hybrid / London 

APPLICATION DEADLINE


15 August 2025


 


 

Role overview


RenewableUK is largely supported by two key income streams: corporate membership fees and its major annual events.


Reporting to the Head of Membership, the post-holder will support RenewableUK’s member engagement across all areas of our activities. This will include recruitment of new members and retention of existing ones, attendance at RUK and industry events to meet industry colleagues and promote RUK membership, supporting the organisation’s digital strategy transformation and management of the membership business processes.


Roles and responsibilities


The role involves but is not limited to the following:



  • Working with the Head of Membership to identify potential new members and promote the benefits of RUK membership to these organisations.

  • Active recruitment work to include research on target member markets, prospecting opportunities, communicating the value of membership and closing sales – all with good record keeping on the CRM.

  • Awareness of commercial targets for the membership team and individual contribution expectation towards this annual target.

  • Supporting the processes pertinent to member engagement, onboarding and membership account management including data inputting on the CRM.

  • Working with the Head of Membership to coordinate and implement a key account management strategy for members. With 480 member companies, this role will engage with these organisations across the year and ensure they are aware of and engaging with key member benefits such as our data platform, communication forums and networking opportunities.

  • Coordinating the Association’s series of ‘Connect’ business to business networking events. Including identifying suitable and attractive facilities, coordinating with the host on suitable programme, developing marketing plan for the event and being on-site delivery partner for the host member company.

  • Attending RenewableUK and other key industry events and managing business relationships onsite. Presence on the RenewableUK stand, attendance at networking events and participating, as necessary, with side event and core conference activity – all with view to increase awareness of member benefits and recruit suitable companies.

  • Working with the Head of Membership to coordinate an effective marketing strategy for member engagement – with both existing and new members. Due consideration of how we evolve our member offer, stay current and ensure these values are clear to members.

  • Supporting the Commercial Director of RenewableUK in the management of ongoing commercial and stakeholder Memorandum of Understanding including with other trade associations.

  • Research – agile in focus.            


Member engagement and support:



  • Manage business processes relating to membership, including (but not limited to): liaising with membership base to handle queries and deliver high standards of member management.

  • Use systems to process applications and subscriptions, benefits fulfilment, finances and renewals.

  • Research and outreach work to potential new members and lapsed members.

  • Using digital systems to manage our relationship with members, through inputting and outputting data, and analysing data to maximise opportunities

  • Maintain member database and key contact information.

  • Manage the membership calendar, schedule, meetings, and communications across the RUK team (working with the Head of Membership).


Commercial responsibilities:



  • Commercial responsibility for membership targets, meeting KPIs agreed with Head of Membership ensuring appropriate progress made across the year. These will include

  • Retention target with low annual attrition

  • Recruitment target growing membership base in key target areas

  • Identifying opportunities for suitable upgrade of members to higher levels.

  • Involvement with developing and distributing marketing activity to support commercial targets.

  • Member recruitment calls including clear articulation of member benefits and introductory demonstration of data platform, Energy Pulse (training will be provided).


 


This list of duties is not exhaustive and may be added to from time to time. Training will be provided as required.

Skills and experience

Essential



  • Excellent administration and organisational skills

  • Account management experience

  • Strong commercial drive

  • Excellent customer services skills and confidence with digital, remote as well as face-to-face communications

  • Excellent engagement and networking skills

  • Excellent communication skills, both written and verbal

  • Willingness to travel – this role will require some travel across the UK

  • Ability to work effectively under pressure

  • Aptitude for social media and all things digital

  • Professional attitude and ability to represent the organisation to wider industry, including senior industry figures both in person and online

  • Ability to take responsibility, use initiative to prioritise and work effectively to tight deadlines

  • Keenness to work on own professional development

  • Personal and professional commitment to sustainability

Desirable



  • Educated to Graduate Level or demonstrate equivalent professional development

  • Experience of using CRM systems

  • Experience of using membership apps and other digital tools for engagement

  • Knowledge of the renewable energy sector

  • Experience of working in a matrix-type organisation

  • Attention to detail and creativity

  • Ability to self-manage and work effectively as a member of a team

  • Proven listening, negotiating and influencing skills

  • Organised with good logistics skills

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